OPERATIONAL

PHILOSOPHY

© 2001 Port to Port, LLC. All rights reserved.

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IN GENERAL.

     a.  We exist because of our deep and abiding love of boating and the water.
     b.  We function within an environment of trust and respect earned by our business practices and handling of our customers vessels.
     c.  We are dedicated to providing full customer satisfaction over the long term.
     d.  We will seek out, fully understand, and meet or exceed the needs of our customers.

WITH REGARD TO YOU AND OUR SERVICE.

     a.  Our number one priority is safe boating. We pledge to accomplish this through the persistent application of technical expertise and solid seamanship built on a foundation of thorough planning, sound preparation, and conscientious execution enclosed within an envelope of honesty and integrity.

     b.  We recognize that your vessel is a substantial investment on your part of time, money, resources, and emotional capital.  We won’t assume the task of handling it or advising you in its handling unless we are absolutely confident we can bring to you and your vessel every bit of technical expertise, care and concern you and your vessel/investment deserves. If, given the parameters of the service your seeking, we lack confidence in our ability to accomplish our first priority, we will not take on the job.

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WITH RESPECT TO YOUR VESSEL.

     We don’t leave the dock in our own vessels, be it for one hour or several months, without full confidence that we have done all that is reasonably possible to assure “safe passage.” And this is in vessels with which we are intimately familiar having spent more than a few hours poking into every piece of machinery, and into every sub-system. Assuming control of a relatively “unknown” vessel and venturing forth on what can be “troubled waters” is not something we take lightly! Hence our interest in only moving vessels which not only appear to be but are in fact “well maintained,” and loved.

     If your vessel fails to meet this “well maintained” criteria, we frankly don’t need your business, but certainly appreciate your interest.

 

 

 

 

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